Qualified Support

Within your software maintenance agreement you are entitled to obtain qualified support in case of any issue with regards to the funtional usage of your Optio software products. We are glad to be at your disposal with our services for any further requests like e.g. system configurations, best practices, document design etc

Our support team was best instructed and continues its training with the manufacturer. It has access to the support database eCare as well as to other, internal information of Optio. If we should not be able to resolve a reported issue within an appopriate response time, the manufacturer´s second level support or its software development department will be involved. You only talk to one single contact, the coordination of the issue resolution lies in the hands of the SynOptio support team.


Support Calls - Ticket System

In case of issues with the usage of your Optio software, you may utilize the integrated support system of our website (My SynOptio-> Support Calls). Being an authorized (=registered) user, you can submit a support request (call), that will be handled as fast as possible. Any request will get a consecutive number (ticket-id), which you can use to track the state of the request processing.
Please generate support requests exclusively this way.


Updates, Patches, Information

Based on your software maintenance agreement we provide any information and software modules, that result from the manufacturer´s software development and its user support. They will be made available at the download area of this site or will be sent to you without your explicit request.


Your Contact

Mr Jörg Ritter
Phone: +49 (30) 2197 53 26
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